Return Window
Eligible items may be requested for return within the stated return period after delivery, provided the product remains unused and complete.
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Client Care
A simple policy for eligible purchases, designed to keep the process calm, clear, and respectful.
Eligible items may be requested for return within the stated return period after delivery, provided the product remains unused and complete.
Exchange requests are reviewed for stock availability, product condition, and category eligibility.
Items should be returned with packaging, tags, accessories, and proof of purchase where applicable.
After receiving a request, the LORAFÉ team will contact the customer to confirm the next steps.